DonoLink frequently asked questions
Learn how contributions, fees and payouts work.
What exactly does a donation through DonoLink cost?
DonoLink normally charges 3.5% per donation, with no subscription or setup fee. Stripe separately charges the creator's connected account the actual card or wallet processing fee, which varies by account and card.
Which payment methods can a viewer use?
Cards and digital wallets such as Apple Pay and Google Pay can be available when Stripe supports them for the connected creator and the viewer's device. Checkout shows the current options.
Does the donor pay extra fees?
By default, the donor pays only the chosen donation amount. They may choose to cover only the displayed DonoLink platform fee; Stripe processing fees remain with the creator.
When is a contribution confirmed?
A contribution counts only after Stripe confirms the payment. A bank transfer can take longer because Stripe must first receive and match the funds.
Does a viewer need a DonoLink account?
No. A viewer can contribute without a DonoLink account. The creator needs a DonoLink account and a completed Stripe connection.
Where does the creator receive the money?
The payment is processed directly on the creator's connected Stripe account. DonoLink's fee and the actual Stripe costs are handled separately; the net amount and payout can be checked in Stripe.
Can a large channel receive a different rate?
Yes. For consistently high donation volume, DonoLink can agree an individual rate. Contact us with your expected volume; a custom rate only applies after written confirmation.
How much do I keep from a donation?
The net amount depends on the donation, any optional coverage of DonoLink's fee, and the processing fees Stripe actually charges the connected account. The Stripe statement shows these after payment.
Another question? Write to support@donolink.nl.